Print job fails and the Secure Global Desktop print queue is paused when printing from a UNIX application server other than the Webtop Server (Doc ID 1273859.1)

Last updated on JULY 18, 2014

Applies to:

Oracle Secure Global Desktop - Version 4.5 to 4.7 [Release 4.0]
Information in this document applies to any platform.

Symptoms

When initiating print jobs from a remote UNIX application via Secure Global Desktop (SGD), the print job will fail to print and the SGD print queue will pause. Once this state is entered, all new print jobs queue in the SGD print queue. 

This condition may be seen when the Secure Global Desktop server is incorrectly configured for Firewall Forwarding (
http://docs.oracle.com/cd/E26362_01/E26354/html/sgd-security.html#firewall-forwarding-config)

Cause

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