ACSLS - Drive cannot load cartridge (Doc ID 1298889.1)

Last updated on MAY 01, 2017

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.1 to 8.0 [Release 7.0 to 8.0]
Information in this document applies to any platform.

Symptoms

The following symptoms are observed:

1. Mount operations are failing. 

2. Drive status is "In Use" but no volume id is shown on the cmd_proc command 'query drive all' output.  

3. The drive status can be reset to "Available" by running the cmd_proc command
    'dismount X <drive ID> force'

4. The volume that failed the Mount can be mounted successfully onto another drive.

5. The following error messages are logged in the acsss_event.log:
     2011-02-22 19:03:30 ACSLH[0]:
     2378 N Co_ProcessResponses.C 1 1335
     ACS: 0; LMU error: Co_4400:st_parse_error:
     Error: 0422 - General procedure error: Cell is full
     Request: Mount
     Unlabled volume, media domain: L, media type: 3
     Source: Cell 0,2,8,11,1
     Destination: Drive 0,1,1,15


     2011-02-22 19:03:30 MOUNT[0]:
     371 N mt_action_mo.c 1 439
     mo_lh_dest_full: Destination location full: 0, 1, 1,15


6.  The following error messages are logged in the SL8500 library event log (from the SLConsole):
      Time : 2011-02-22T19:46:58.662
      Device Address : 1.2.2.1.4
      User : root
      Requester : hli0
      Activity : move
      Request Id : 27889801
      Level : error
      Result Code : 3955
      Text : "Error from device Code: 605 - Drive media error"
      Parameters : Data=<response sequence="548053" final="true"><command>load</command><result    identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,2,2,1,4: load FAILED with mediaError: CartLabel V08584L3||></resultText><operationalState>605</operationalState></resultStatus></result></response>

      Time : 2011-02-22T20:35:51.750
      Device Address : 1.2.0.1.0
      User : root
      Requester : hli0
      Activity : move
      Request Id : 27898401
      Level : error
      Result Code : 3955
      Text : "Error from device Code: 510 - Robot says location full/obstructed"
Parameters : Data=<response sequence="548375" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5069</resultCode><resultText><!|CDATA|cmo_user_put: Retry Performed 5611; servo mech reach event 5069 at 3513 tachs, 4322 mils||></resultText><operationalState>510</operationalState></resultStatus><address>1,2,-2,1,4</address></result></response>



    
 

Changes

No known change

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms