How to Troubleshoot Problems with Sun Update Manager and smpatch (Doc ID 1311733.1)

Last updated on JUNE 14, 2021

Applies to:

Solaris Operating System - Version 8 to 10 1/13 U11 [Release 8.0 to 10.0]
Solaris x64/x86 Operating System - Version 8 6/00 U1 to 10 1/13 U11 [Release 8.0 to 10.0]
Information in this document applies to any platform.

Purpose

This purpose of this document is to address situations where Update Manager and/or smpatch fail to register, do not download patches,
generates url or port related errors, and application or commands hang.

Symptoms:

Registration fails post MOS migration when valid user credentials are supplied
Registration fails due to "Exception in thread "main" java.lang.reflect.UndeclaredThrowableExceptionat $Proxy8.register(Unknown Source) or $Proxy1.getInstanceName(Unknown Source)
Registration fails due to wrong java version for cacao
The sconadm register fails with "AMS remote exception"
Basic registration or smpatch yields error codes 403
Registration fails with "SOAP" java exception errors in the cacao.0 log
Old java version can cause registration issues related to cacao
Update manager gui hangs or smpatch sub-commands hang
Errors using smpatch with Solaris 10 zones and containers
Requirements needed to use update manager with Solaris 8 or Solaris 9
Error message related to cacao exception in "SolarisAssetDataCollector.java:2124"
Unable to register updatemanger or smpatch with non-Oracle hardware or within VM environments (Virtual Box, VMWARE, etc)
smpatch fails with response code 500
sconadm register and smpatch fail on previously working machines