Sun Storage 7000 Unified Storage System: Shared documents on Word cannot be opened though correct ACLs on ZFSSA (Doc ID 1327743.1)

Last updated on OCTOBER 29, 2011

Applies to:

Sun Storage 7410 Unified Storage System - Version: Not Applicable and later   [Release: N/A and later ]
Sun Storage 7110 Unified Storage System - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Sun Storage 7210 Unified Storage System - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Sun Storage 7310 Unified Storage System - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Sun ZFS Storage 7120 - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
7000 Appliance OS (Fishworks)
Microsoft Windows 7
Microsoft Office
Sun Storage 7000 Unified Storage System (generic)

Symptoms

When using Microsoft Office 2010, users will be prompted to chose an option to edit a document as if the document is currently used by another person on the network.  This does not work correctly due to incorrect Internet Explorer security setting and is not related with ACL settings on a Sun Storage 7000 Unified Storage System:.

Note:
  1. This does not apply if Sharepoint server is running.  According to Microsoft documents, Word will talk to Sharepoint server for exclusive locks.
  2. Though this is found on Word 2010, it may apply to Word 2007 and other Office products like Excel, which uses the same mechanism for locking.

Reproduction of problem

  1. User A opens a Word document on Sun Storage 7000 Unified Storage System whose IP address is not yet in the Internet Explorer (IE) "trusted zone".
  2. Word will open this document in "Protected View" mode.
  3. Press "Enable Editing" to go into edit mode, change document an save it. As user A exits the document, Word will leave a temporary file on Sun Storage 7000 Unified Storage System, which works as "lock" file for this shared document.
  4. The above lock file causes next user to be prompted to chose options to edit the document though the file is not actually open at the time.

Cause

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