Unable To Choose "System Preparation" option (Grey Out) in the Virtual Desktop Infrastructure Admin GUI (Doc ID 1330882.1)

Last updated on OCTOBER 10, 2014

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.2.2 to 3.5.1 [Release 3.0]
Information in this document applies to any platform.

Symptoms

When an administrator tries to choose "System Preparation" for Sysprep from the drop-down menu at the Virtual Desktop Infrastructure  (VDI) Administration GUI, they cannot select it. "System Preparation" is greyed out.

Steps to Reproduce:

(a) Consider a pool having templates (with one or more revisions) already imported to it.

(b) Login to VDI Administration GUI.

(c) Switch to 'Pool' -> 'Template' tab.

(d) Under the Template tab, select a revision.

(e) Try to choose 'System Preparation' from the 'More Actions' menu.

Cause

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