Oracle Logo Screen Loops When Connecting to Virtual Desktop Infrastructure or Sun Ray Software

(Doc ID 1334144.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.2.2 to 3.5.3 [Release 3.0]
Sun Ray Software - Version SRS 5.1.2 to SRS 5.4.5 [Release 5.0]
Information in this document applies to any platform.

Symptoms

When attempting to login to Oracle Virtual Desktop Infrastructure (VDI) from a Sun Ray Client (DTU) or Oracle Virtual Desktop Client (OVDC),  the Oracle Logo Screen is seen with the  "Connecting..." message but the user's Desktop is never seen and this screen just keeps looping. Performing a STOP-N on the DTU displays code 54B.

NOTE: In this case, client authenication is disabled. If it was enabled, the login screen would loop back.

In the cacao.0 log file, the following is seen:

WARNING: thr#7661 Failed executing vda-client request: serverList(token=OpenPlat
form.42505039042a01048767, clientAddress=127.0.0.1, user=AA02003): No preferred
servers found for AA02003[ExitCode=15]
Jun 21, 2011 5:09:32 PM com.sun.vda.service.client.ClientRequestWorker run
FINEST: thr#7661 Sent response to vda-client: No preferred servers found for AA0
2003[ExitCode=15]

Cause

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