Active Desktops are shown in 'Reserved' State, and with a Machine State as 'Powered Off' (Doc ID 1334277.1)

Last updated on OCTOBER 15, 2014

Applies to:

Oracle Virtual Desktop Infrastructure - Version: 3.2.2 and later   [Release: 3.0 and later ]
Information in this document applies to any platform.

Symptoms

The following behavior was observed on a Virtual Desktop Infrastructure (VDI) setup comprising Oracle Virtual Desktop Infrastructure Software 3.2.2, Oracle VM VirtualBox and a 7310 Storage.

An intermittent error, such as the one shown below is seen in the VDI  cacao logs:

cacao:default[2702]: [ID 702911 daemon.error] com.sun.vda.service.storage.AmberStorage.ping : Command "script run('configuration version'); print('Ar' + 'Version:' + get('version'))" failed on host <IP>!

Error code: 1
Error: FATAL
cacao:default[2702]: [ID 702911 daemon.warning] com.sun.vda.service.core.SystemMonitorMgr.logErroneousList : Erroneous Storages:
[id=1, ErrorCause=[storage__unresponsive]]
cacao:default[2702]: [ID 702911 daemon.warning] com.sun.vda.service.core.SystemMonitorMgr.logErroneousList : Erroneous Desktops:
[id=4704, ErrorCause=[vm__unresponsive_storage]]


This error would result in desktops (that are being actively used) to be shown in 'Reserved' state, and the machine state as 'Powered off'.

Also, this would result in jobs (associated with those Desktop Providers) to remain in 'Queued' state.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms