HP LTO-3 - Frequent Tape Stuck Issue in SL8500 Library (Doc ID 1338840.1)

Last updated on MAY 22, 2017

Applies to:

HP LTO3 Tape Drive - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

Customer's SL8500 is using HP LTO3 FC drives.

Recently several drives randomly experienced media stuck issues.

Suggestion was to upgrade drive firmware and library code.

Customer wanted to know why upgrading firmware would reduce or fix media stuck issues.
Current HP drive f/w are M66S and L63S.

Cause

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