Unable to Power-On or Export a Template from Virtual Desktop Infrastructure Administration Interface

(Doc ID 1345949.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.2.2 to 3.5.1 [Release 3.0]
Information in this document applies to any platform.


Consider a Virtual Desktop Infrastructure (VDI) installation with multiple templates / revisions provisioned. When a VDI administrator tries to Power it On or Export a specific template or revision, using Administration GUI (under VDI Administraion GUI -> Pools > Templates) or using the Command Line utilities:

# /opt/SUNWut/sbin/vda <subcommand>

the following results may be observed:

(a) When attempted to Power On a template / revision , the following error can appear:

Error changing desktop state: com.sun.vda.service.api.ServiceException: An internal error occurred.

(b) When attempted to Export a a template / revision, the following error can appear:

Error: class java.lang.NullPointerException: null



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