How to gather key data and information for Oracle Disk array products, to minimise problem diagnosis and resolution times
(Doc ID 1346234.1)
Last updated on MAY 12, 2017
Applies to:Explorer Data Collector - Version 5.11 and later
Sun Storage Common Array Manager (CAM) - Version 5.0 and later
Information in this document applies to any platform.
The purpose of this document is to supply an overall list of documented methods for collecting information on your product. In general, these collections perform the following:
- Supplies Oracle Support the ability for a quick and safe root cause analysis.
- Provides an opportunity for proactive support to prevent your production from unscheduled interrupts
- Supplies component details for parts ordering should it be required.
All of these give us the ability to expedite the resolution of the problem(s) reported.
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