Users are Stuck on Loading Page After Authentication with Secure Global Desktop Gateway Server

(Doc ID 1355500.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.61 and later
Information in this document applies to any platform.

Symptoms

After authenticating successfully to the Secure Global Desktop (SGD) gateway server, the expected webtop never appears.  Instead, the previous page with the "Loading..." message at the bottom, never progresses beyond that point. 

In this scenario, the icon for the SGD client will appear briefly and then disappear.

Cause

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