Connection Attempts to a Remote Desktop via Oracle Virtual Desktop Infrastructure Fails After 30 Seconds, Reverts to Desktop Selector

(Doc ID 1357383.1)

Last updated on FEBRUARY 09, 2015

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.0 and later
Sun Ray Software - Version SRS 5.0 and later
Information in this document applies to any platform.

Symptoms

The Virtual Desktop Infrastructure (VDI) selector screen appears after user authentication. After selecting a Virtual Machine from the Desktop Selector, a message appears saying, "connecting to Oracle VDI Service". Following this, a black screen may appear for about 15 - 20 seconds, before the VDI Desktop Selector screen appears again. 

After this cycle, the previously selected Virtual Machine should show a symbol of a monitor beside it.

Changes

Arguments sent to the uttsc component have changed. 

Note: Changing arguments to uttsc are discussed here.

Cause

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