Secure Global Desktop Java Process Consumes High CPU Cycles, and Users are Unable to Login to One or More Servers In Array (Doc ID 1359464.1)

Last updated on JANUARY 14, 2014

Applies to:

Oracle Secure Global Desktop - Version 4.5 to 5.1 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

Administrators of Secure Global Desktop (SGD) 4.5 and later deployments may observe that the Java process owned by the ttasys user is consuming 91% or more of the CPU on one more servers in the SGD Array.

NOTE:  On Solaris, the "prstat" utility can be used to determine the CPU usage. 

 In addition,  the following symptons are seen:

1. Users cannot login to that SGD server(s)

2. Existing Webtop sessions no longer exist.  This can be determined by using the command

# /opt/tarantella/bin/tarantella webtopsession list

Cause

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