Numeric Keypad of Apple Keyboard is Not Working as Expected in Secure Global Desktop

(Doc ID 1362532.1)

Last updated on NOVEMBER 04, 2013

Applies to:

Oracle Secure Global Desktop - Version 4.61 to 4.63 [Release 4.0]
Information in this document applies to any platform.
***Checked for relevance on 04-Nov-2013***

Symptoms

Users connecting to Secure Global Desktop (SGD) with Mac OS X clients may report that the extended numeric keypad is not recognized as expected in the remote Windows application session--these keys are recognized only as directional keys--regardless of the NUMLOCK status.

In this scenario, users may confirm that these keys are working as expected locally (to the Mac client) or within Windows application sessions hosted within a native Terminal Services client to the same remote host.

Cause

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