My Oracle Support Banner

"No Preferred Servers Found" Messages in Cacao Logs for Oracle Virtual Desktop Infrastructure (Doc ID 1369701.1)

Last updated on JUNE 18, 2019

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.2.2 and later
Information in this document applies to any platform.

Symptoms

With Oracle Virtual Desktop Infrastructure (VDI) installed, error messages like this


WARNING: thr#17736 Failed executing vda-client request: serverList(token=pseudo.00144f91668a, clientAddress=127.0.0.1, user=USERA@example.com): No preferred servers found for USERA@example.com[ExitCode=15]



will appear in the cacao log. By default the cacao log file is located at: /var/cacao/instances/default/logs/cacao.0 

Changes

None

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.