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Automated Diagnosis Requirements and Expectations for the Oracle Solaris Operating System Panics (Doc ID 1370098.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Trusted Solaris Operating System - Version 8 4/01 and later
OpenSolaris Operating System - Version 2009.06 and later
Solaris Operating System
Information in this document applies to any platform.

Goal

This document explains the Automated Diagnosis Service Request creation method for the Solaris Operating System. By answering some simple questions and uploading the required data using My Oracle Support, Automated Diagnosis will process the answers and data immediately after the Service Request is created.  Using this method will likely result in a quicker time to resolution than "traditional" Service Request (SR) creation methods.

Automated diagnostics refers to a set of scripts and analysis methodologies that are used to analyze a specific set of data (usually an Explorer file). Uploading the exact data requested will expedite your service(see Data Requirements below). The exact data requested provides automation with all the necessary information to automatically diagnose an issue.  Incorrect data, such as a .txt file, .jpg file, screen snapshot(s) or messages log may provide some information, but can not be used for automated diagnosis. The automation process begins as soon as the requested data is uploaded.

 

NOTE: Automated Diagnosis will not be utilized for severity 1 issues. If your issue is severity 1 your SR will be immediately routed to a technical support engineer for manual processing.

Solution

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In this Document
Goal
Solution
 Logging the SR
 Data Requirements
 Expectations from utilizing this process
 Benefits of Automated Diagnosis
References

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