Automated Sysprep Jobs Failing with Error, 'Operation failed ...'

(Doc ID 1384356.1)

Last updated on JULY 24, 2013

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.2 to 3.5 [Release 3.0]
Information in this document applies to any platform.


The Virtual Desktop Infrastructure (VDI) Administrator may find that when a Sysprep job is initiated--individually, or as part of cloning desktops job--the job may with the following exception:

2011/11/11 15:07:11 prepareSysprep
Fatal: thr#870 Error executing sysprep
com.sun.vda.service.api.ServiceException: Process sysprep failed with error 'Operation failed with error code: -2135228411. {Component=Guest, Text=Process exited because system is shutting down, ResultCode=-2135228411, InterfaceID=d915dff1-ed38-495a-91f1-ab6c53932468}'

How to Configure System Preparation

Scenario (a)

Scenario (b):


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