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Automated Sysprep Jobs Failing with Error, 'Operation failed ...' (Doc ID 1384356.1)

Last updated on JULY 02, 2018

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.2.2 to 3.5 [Release 3.0]
Information in this document applies to any platform.

Symptoms

The Virtual Desktop Infrastructure (VDI) Administrator may find that when a Sysprep job is initiated--individually, or as part of cloning desktops job--the job may fail with the following error / exception:

2011/11/11 15:07:11 com.sun.vda.service.core.jobs.SysprepJob prepareSysprep
Fatal: thr#870 Error executing sysprep
com.sun.vda.service.api.ServiceException: Process sysprep failed with error 'Operation failed with error code: -2135228411. {Component=Guest, Text=Process exited because system is shutting down, ResultCode=-2135228411, InterfaceID=d915dff1-ed38-495a-91f1-ab6c53932468}'

How to Configure System Preparation

Scenario (a)

Scenario (b):

Changes

 

Cause

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