Pillar Axiom: HTTPS Call-Home Operations that Fail After Upgrading From Release 2.7 or 2.8 (Doc ID 1389647.1)

Last updated on DECEMBER 10, 2014

Applies to:

Pillar Axiom 300 Storage System - Version Not Applicable and later
Pillar Axiom 500 Storage System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

Call-Home (callhome and PerformSendSystemInformationToCallHomeServer) file transfers that use HTTPS or HTTPS with proxy fail on larger Call-Home bundles. The failure occurs approximately five or ten minutes after a background task begins the transfer, or five or ten minutes after transmission of an automatic Call-Home occurs.

This issue affects only systems running release 02.07.00 and higher.

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Cause

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