9x40/T10000 - VOP Problem With Retrieving Log Files When Using Windows 7 (Doc ID 1391824.1)

Last updated on MAY 19, 2017

Applies to:

Sun StorageTek 9840B Tape Drive - Version Not Applicable and later
Sun StorageTek 9840C Tape Drive - Version Not Applicable and later
Sun StorageTek 9940B Tape Drive - Version Not Applicable and later
Sun StorageTek 9840A Tape Drive - Version Not Applicable and later
Sun StorageTek 9940A Tape Drive - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

On a Windows 7 system, SD VOP fails to Collect Support Logs, Retrieve Dumps/ID/Perm to a File due to folder permissions issues.This can affect retrieval of T10000, 9x40, and LTO (Bell and Dione) files. No transcript files are being created.

This only affects the single drive version of VOP.

Changes

Any version of VOP running on a Windows 7 Platform.

Cause

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