SL8500 - Robot Operation Failed Code: 504 - Robot Says Cartridge Stuck in Location Data
(Doc ID 1392136.1)
Last updated on OCTOBER 04, 2022
Applies to:
Sun StorageTek SL8500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]Information in this document applies to any platform.
Symptoms
The robot is not able to fetch a tape from a particular cell. Repeated fetch retries fail as well and the tape appears to be stuck in the cell.
Result code 5010
RC5010
Robot operation failed.
Errors messages in the SL Console Error Warn Info Event log:
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2011-10-31T04:04:04.023 1,3,0,2,0 root hli0 move 86969901error 3955 Error from device Code: 504 - Robot says cartridge stuck in location Data=<response sequence="2773250" final="true"><command>fetchCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010</resultCode><resultText><!|CDATA|cmo_user_fetch: Retry Performed 5610; servo mech reach event 5010 at 4648 tachs, 5719 mils||></resultText><operationalState>504</operationalState></resultStatus><address>1,3,7,1,10</address></result></response>
2011-10-31T04:04:04.102 1,3,0,2,0 root hli0 move 86969901error 1319 Robot operation failed Code: 504 - Robot says cartridge stuck in location Data:=<response sequence="2773250" final="true"><command>fetchCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010</resultCode><resultText><!|CDATA|cmo_user_fetch: Retry Performed 5610; servo mech reach event 5010 at 4648 tachs, 5719 mils||></resultText><operationalState>504</operationalState></resultStatus><address>1,3,7,1,10</address></result></response> volumeLabel=P51344T1 hliLsm=2
2011-10-31T04:04:04.117 1,0,0,0,0 root hli0 move 86969901error 1310 No operational hardware path to destination - initial sourceAddress=1,3,7,1,10 destinationAddress=1,2,1,1,4 volumeLabel=P51344T1
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Error messages in the log viewer indicate issues at different rows but always cell 13... the bottom slot in the array
2018-12-23T05:34:27.436, 1.1.0.1.0, root, hli0, move, 55758701, error, 1319, "Robot operation failed Code: 504 - Robot says cartridge stuck in location", Data:=<response sequence="6065187" final="true"><command>fetchCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010< /resultCode><resultText><!|CDATA|cmo_user_fetch: Retry Performed 5610; servo mech reach event 5010 at 4662 tachs, 5736 mils||></resultText><operationalState>504</operationalState>< /resultStatus><address>1,1,-37,1,13</address><trackPosMils>83409</trackPosMils></result></response> volumeLabel=504181L5 hliLsm=0
2019-01-02T17:12:43.606, 1.1.0.1.0, root, hli0, move, 57893501, error, 3955, "Error from device Code: 504 - Robot says cartridge stuck in location", Data=<response sequence="6295807" final="true"><command>fetchCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010< /resultCode><resultText><!|CDATA|cmo_user_fetch: Retry Performed 5610; servo mech reach event 5010 at 4665 tachs, 5739 mils||></resultText><operationalState>504</operationalState>< /resultStatus><address>1,1,-5,1,13</address><trackPosMils>236293</trackPosMils></result></response>
2018-11-30T07:57:45.672, 1.1.0.2.0, root, hli0, move, 50677901, error, 3955, "Error from device Code: 504 - Robot says cartridge stuck in location", Data=<response sequence="5544871" final="true"><command>fetchCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010< /resultCode><resultText><!|CDATA|cmo_user_fetch: Retry Performed 5610; servo mech reach event 5010 at 4666 tachs, 5741 mils||></resultText><operationalState>504</operationalState>< /resultStatus><address>1,1,45,1,13</address><trackPosMils>44901</trackPosMils></result></response>
2018-12-22T13:53:20.753, 1.1.0.2.0, root, hli0, move, 55620001, error, 3955, "Error from device Code: 504 - Robot says cartridge stuck in location", Data=<response sequence="6050652" final="true"><command>fetchCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010< /resultCode><resultText><!|CDATA|cmo_user_fetch: Retry Performed 5610; servo mech reach event 5010 at 4659 tachs, 5732 mils||></resultText><operationalState>504</operationalState>< /resultStatus><address>1,1,49,1,13</address><trackPosMils>25814</trackPosMils></result></response>
Changes
No known change in the system
Cause
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