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Sun Storage 7000 Unified Storage System: How to Troubleshoot Loss of Network Connection to the Management Interface (Doc ID 1392845.1)

Last updated on AUGUST 12, 2019

Applies to:

Sun Storage 7210 Unified Storage System - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Oracle ZFS Storage ZS4-4 - Version All Versions and later
7000 Appliance OS (Fishworks)
NAS head revision : [not dependent]
BIOS revision : [not dependent]
ILOM revision : [not dependent]
JBODs Model : [not dependent]
CLUSTER related : [not dependent]


Purpose

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This document is intended to cover the causes of loss of network connectivity to the Administration Interface only of the 7000 series Unified Storage appliance, and to provide solutions for those problems.

The Administration Interface covers both Browser User Interface (BUI) and Command Line Interface (CLI) access to the appliance.

This document is only intended to apply to loss of network access. If the CLI for the Administration Interface is not available via the console run from the Service Processor (SP or ILOM) then the problem is elsewhere. In this situation see Document 1401282.1 "Sun Storage 7000 Unified Storage System: How to Troubleshoot Unresponsive Administrative Interface" for more information.

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. The CLI is available via the console from the SP but there is no access to the BUI
 2. CLI is available via ssh but unable to access BUI
References

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