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Sun Storage 7000 Unified Storage System: Gathering diagnostic data for network problems. (Doc ID 1394484.1)

Last updated on AUGUST 27, 2019

Applies to:

Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Sun Storage 7210 Unified Storage System - Version All Versions and later
Sun Storage 7110 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
7000 Appliance OS (Fishworks)
NAS head revision : [not dependent]
BIOS revision : [not dependent]
ILOM revision : [not dependent]
JBODs Model : [not dependent]
CLUSTER related : [not dependent]


Purpose

The purpose of this document is to inform the reader where to look to gather data for network problems on the 7000 series appliance, or on clients accessing an appliance's shares.

Tools and techniques will be discussed that should help the reader gather data to proceed towards a cause for the problem themselves, or to gather data to supply to Oracle Support representatives to assist in diagnosis.

 

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Disk Storage ZFS Storage Appliance Community

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Initial Checks of Network Status
 2. Checking Hardware and Logs
 2.1 Appliance Logs
 2.2 Service Logs
 2.3 Client Logs
 3. Network Traces
 4. Further assistance required
References

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