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ASR & How to Collect Common Array Logs For Advance Troubleshooting Of ASR (Auto Service Request) Issues (Doc ID 1395568.1)

Last updated on SEPTEMBER 24, 2019

Applies to:

Sun Storage 2501 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 2540 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 2501-M2 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6120 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6020 Array - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Goal

Collect Diagnostic Data for the ASR backline team to investigate the reason for a Configuration or Installation issue as well as an Auto Service Request (ASR) Service Request generation Failure.

(Note; This does not include Entitlement issues)

Solution

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In this Document
Goal
Solution
 Registration Issues
 Auto Service Request (ASR) Service Request generation Failure
References

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