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Virtual Desktop Infrastructure Authentication Failures When Sun Ray Users Hit A Specific Virtual Desktop Infrastructure Server (Doc ID 1398024.1)

Last updated on JUNE 19, 2019

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.3.1 and later
Information in this document applies to any platform.


After users enter their credentials at the Virtual Desktop Infrastructure (VDI) login screen, they see a message stating that there are no desktops available for them. Examining the cacao.0 log in:


shows messages like this:

WARNING: thr#1056 Failed executing vda-client request: query(user=usera@AD.EXAMPLE.COM, token=user.1305550465-7053): Authentication failed.[ExitCode=20]



None from the user or administrator perspective.


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