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SL3000 - AEM Service Door Not Closing, Result Code 3010 (Doc ID 1400606.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Sun StorageTek SL3000 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

AEM garage door is not closing
AEM door will not close
Service safety door is jammed
SSD is closed half-way

AEM is locked and is not functional

SL3000 logs reported RC=3010 - Move failed, OK to try again - Motor timed out during move : retries failed to move safety door (failed on mech front railguide).

Warning:  A reboot of the library does not fix the problem. And, the library reboot sequence does not complete causing the library to go offline.

Error message from the HBC log:
============================================
2011-09-22T09:39:45.152, 1.1.-31.0.0, root, default, internal, 0, error, 3955, "Error from device Code: 302 - AEM move failed ok to retry", Data=<response sequence="5380" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>3010</resultCode><resultText><!|CDATA|Move failed, OK to try again - Motor timed out during move : retries failed to move safety door (failed on mech rear railguide).||></resultText><opera

Error message from the PUX log::
============================
"rear railguide: retry attempts failed to move to the 'up' position"
============================
RC3010
Result Code 3010
 

Changes

No known change

Cause

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