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Sun Storage 7000 Unified Storage System: How to Troubleshoot Unresponsive Administrative Interface (BUI/CLI hang) (Doc ID 1401282.1)

Last updated on DECEMBER 01, 2020

Applies to:

Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS7-2 High End - Version All Versions and later
Oracle ZFS Storage ZS7-2 Mid-Range - Version All Versions and later
Sun Storage 7410 Unified Storage System - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-4 - Version All Versions and later
7000 Appliance OS (Fishworks)

Purpose

The purpose of this document is to assist a user in resolving management Browser User Interface ( BUI ) and Command Line Interface ( CLI ) connectivity/responsiveness issues.

If SSH to the appliance drops the user into the emergency shell, the end user must open a support session to allow the Oracle System Support team remote access to the system to troubleshoot and fix this issue.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Disk Storage ZFS Storage Appliance Community

 

Customers are not permitted to run commands at the emergency shell.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Symptoms:
 Causes and Resolutions:
 Excessive kernel virtual memory (exceeding the 32-bit VM limit)
 Excessive amount of 'old' analytics
 Excessive amount of 'old' log files
 Excessive use of contracts
 Excessive amount of AKD process (memory) heap fragmentation
 System pool is 'full'
 Faulty (?) hardware issue
 Issue with supportbundle upload or 'phone home'
 Changing the replication target IP address
 Issues with Replication updates
 Insufficient memory
 Oracle EnterPrise Manager Downrev
 Hang due to Analytics Bug
 Re-silvering of the zpool can have an effect on Replication
 AKD can hang while exiting which causes the BUI and CLI to be inaccessible
 When AKD is restarted while replication is active can cause AKD to hang while releasing peer tokens .
 Further Assistance Required:
 Other useful information:
References

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