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Sun Storage 7000 Unified Storage System: How to Troubleshoot Unresponsive Administrative Interface (BUI/CLI hang) (Doc ID 1401282.1)

Last updated on JULY 25, 2018

Applies to:

Sun Storage 7410 Unified Storage System - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-BA - Version All Versions and later
Oracle ZFS Storage ZS4-4 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS4-4 - Version All Versions and later
7000 Appliance OS (Fishworks)

Purpose

The purpose of this document is to assist a user in resolving management BUI/CLI connectivity/responsiveness issues.

If ssh to the appliance drops the user into the emergency shell, the end user must open a support session to allow the Oracle System Support team remote access to the system to troubleshoot and fix this issue.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Disk Storage ZFS Storage Appliance Community

 

Customers are not permitted to run commands at the emergency shell.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Symptoms:
 Causes and Resolutions:
 Excessive kernel virtual memory (exceeding the 32-bit VM limit)
 Excessive amount of 'old' analytics
 Excessive amount of 'old' log files
 Excessive use of contracts
 Excessive amount of AKD process (memory) heap fragmentation
 System pool is 'full'
 Faulty (?) hardware issue
 Issue with supportbundle upload or 'phone home'
 Changing the replication target IP address
 Issues with Replication updates
 Further Assistance Required:
 Other useful information:
References

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