Sun Storage 7000 Unified Storage System: How to Troubleshoot Unresponsive Administrative Interface (BUI/CLI hang) (Doc ID 1401282.1)

Last updated on MAY 17, 2024

Applies to:

Oracle ZFS Storage Appliance Racked System ZS9-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage Appliance Racked System ZS5-4 - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS7-2 for PCA/CatC - Version All Versions and later
Sun Storage 7110 Unified Storage System - Version All Versions and later
7000 Appliance OS (Fishworks)

Purpose

The purpose of this document is to assist a user in resolving management Browser User Interface ( BUI ) and Command Line Interface ( CLI ) connectivity/responsiveness issues.

If SSH to the appliance drops the user into the emergency shell, the end user must open a support session to allow the Oracle System Support team remote access to the system to troubleshoot and fix this issue.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Disk Storage ZFS Storage Appliance Community

Customers are not permitted to run commands at the emergency shell.