Users Report Auto-Logout of Active Sessions from Secure Global Desktop Array (Doc ID 1407737.1)

Last updated on FEBRUARY 27, 2015

Applies to:

Oracle Secure Global Desktop - Version 4.61 to 4.7 [Release 4.0]
Information in this document applies to any platform.

Symptoms

Secure Global Desktop (SGD) users may report the auto-logout of their active application sessions when SGD is running in an array configuration.

As a feature, Secure Global Desktop can be configured to log out users after a certain amount of idle time i.e user is log out of SGD if running application sessions have no user input for example, key presses and mouse clicks.    This is described in the product documentation, here: http://docs.oracle.com/cd/E19351-01/821-1926/z40005451348214.html#z40000061594420

In a deployment where multiple SGD servers have been configured into an array, it is possible that a user may be incorrectly flagged as idle--and have their sessions prematurely ended--despite active application use.

Cause

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