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SL500 - CAP Not Opening (Doc ID 1413450.1)

Last updated on JUNE 19, 2020

Applies to:

Sun StorageTek SL500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

Base Module CAP not opening. All other library operations are normal.

CAP remains closed after open command  & pressing eject button.
CAP LED does glow.

FE Cleaned & adjusted CAP sensor, re-fixed the CAP sensor to RLM card interconnect cable.

FE confirmed the CAP door is physically closed firmly but BM CAP Door Sensor status is OPEN.
--------------
CAP Door Sensors:
  Module 1: OPEN
  Module 2: CLOSED
  Module 3: CLOSED
-----------


'diagcaps' from CLI fails with below error:
-----------
SERVICE>> diagcaps
SERVICE>> Press the CAP Open button on the Key Pad.
SERVICE>> Diagnostic Failed
SERVICE>> cause:  (3559CAP Open LED Failure: LED should be on)
-------

-- Error from SL500 Event Logs---
2011-12-01T05:12:10.403,      0.0.0.0.0, 3200, ifm, error, 3000, 3320, "(request id = OpelServer/0x7ffffc80) IfmMove::prepareForMove():destination location: (LMRC) 0,1,1,8 CAP is NOT CLOSED"

Cause

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In this Document
Symptoms
Cause
Solution


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