SL500 - CAP Not Opening
(Doc ID 1413450.1)
Last updated on JUNE 15, 2018
Applies to:Sun StorageTek SL500 Modular Library System - Version: Not Applicable
Information in this document applies to any platform.
CAP remains closed after open command & pressing eject button.
CAP LED does glow.
FE Cleaned & adjusted CAP sensor, re-fixed the CAP sensor to RLM card interconnect cable.
FE confirmed the CAP door is physically closed firmly but BM CAP Door Sensor status is OPEN.
CAP Door Sensors:
Module 1: OPEN
Module 2: CLOSED
Module 3: CLOSED
'diagcaps' from CLI fails with below error:
SERVICE>> Press the CAP Open button on the Key Pad.
SERVICE>> Diagnostic Failed
SERVICE>> cause: (3559CAP Open LED Failure: LED should be on)
-- Error from SL500 Event Logs---
2011-12-01T05:12:10.403, 0.0.0.0.0, 3200, ifm, error, 3000, 3320, "(request id = OpelServer/0x7ffffc80) IfmMove::prepareForMove():destination location: (LMRC) 0,1,1,8 CAP is NOT CLOSED"
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