SL500 - CAP Not Opening (Doc ID 1413450.1)

Last updated on MAY 18, 2017

Applies to:

Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later   [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

Base Module CAP not opening. All other library operations are normal.

CAP remains closed after open command  & pressing eject button.
CAP LED does glow.

FE Cleaned & adjusted CAP sensor, re-fixed the CAP sensor to RLM card interconnect cable.

FE confirmed the CAP door is physically closed firmly but BM CAP Door Sensor status is OPEN.
--------------
CAP Door Sensors:
  Module 1: OPEN
  Module 2: CLOSED
  Module 3: CLOSED
-----------


'diagcaps' from CLI fails with below error:
-----------
SERVICE>> diagcaps
SERVICE>> Press the CAP Open button on the Key Pad.
SERVICE>> Diagnostic Failed
SERVICE>> cause:  (3559CAP Open LED Failure: LED should be on)
-------

-- Error from SL500 Event Logs---
2011-12-01T05:12:10.403,      0.0.0.0.0, 3200, ifm, error, 3000, 3320, "(request id = OpelServer/0x7ffffc80) IfmMove::prepareForMove():destination location: (LMRC) 0,1,1,8 CAP is NOT CLOSED"

Cause

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