SL8500 - CAP Cannot Close, Result Code 7004

(Doc ID 1416553.1)

Last updated on OCTOBER 03, 2017

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

CAP = Cartridge Access Port

Symptoms

As reported by customer:
CAP does not close properly.
When  the Close CAP button is pressed that allows the CAP to lock and unlock, only hear one click at the top of the CAP.

2012-02-16T12:27:23.633, 1.2.39.2.0, root, default, internal, 0, error, 3955, "Error from device Code: 702 - Device move failed - OK to try again" Data=<response sequence="1318934" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=1, error=7004, mech=capa; Move failed, excessive current required||></resultText><operationalState>702</operationalState></resultStatus></result></response>, HBC,

Result code 7004
RC7004

Cause

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