SL8500 - CAP Cannot Close, Result Code 7004
(Doc ID 1416553.1)
Last updated on JULY 25, 2022
Applies to:
Sun StorageTek SL8500 Modular Library System - Version Not Applicable and laterInformation in this document applies to any platform.
CAP = Cartridge Access Port
Symptoms
As reported by customer:
CAP does not close properly.
When the Close CAP button is pressed that allows the CAP to lock and unlock, only hear one click at the top of the CAP.
2012-02-16T12:27:23.633, 1.2.39.2.0, root, default, internal, 0, error, 3955, "Error from device Code: 702 - Device move failed - OK to try again" Data=<response sequence="1318934" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=1, error=7004, mech=capa; Move failed, excessive current required||></resultText><operationalState>702</operationalState></resultStatus></result></response>, HBC,
Result code 7004
RC7004
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |