SL8500 - CAP Cannot Close, Result Code 7004
Last updated on OCTOBER 03, 2017
Applies to:Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.
CAP = Cartridge Access Port
As reported by customer:
CAP does not close properly.
When the Close CAP button is pressed that allows the CAP to lock and unlock, only hear one click at the top of the CAP.
2012-02-16T12:27:23.633, 126.96.36.199.0, root, default, internal, 0, error, 3955, "Error from device Code: 702 - Device move failed - OK to try again" Data=<response sequence="1318934" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=1, error=7004, mech=capa; Move failed, excessive current required||></resultText><operationalState>702</operationalState></resultStatus></result></response>, HBC,
Result code 7004
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