Sun Storage 7000 Unified Storage System: Root Cause Analysis Request
(Doc ID 1416686.1)
Last updated on AUGUST 29, 2019
Applies to:
Sun Storage 7210 Unified Storage System - Version All Versions and laterSun Storage 7410 Unified Storage System - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
7000 Appliance OS (Fishworks)
Purpose
This document is for customers opening a Service Request for Root Cause Analysis (RCA) with Sun Storage 7000 Unified Storage Systems and Sun ZFS Storage 7000 Appliance.
The process can be as short as 10 business days with all the data provided at the time the Service Request is open.
Please be prepared to assist Oracle's technical support engineer with additional data.
If additional data is requested for a RCA, such as: core dumps, analytics, other data on the system, or from clients/servers communicating with the 7000 Appliance, the '10 business day' time period may be exceeded.
Scope
The documentation and tools required to complete a Root Cause Analysis (RCA):
- Support Bundle
- Shared Shell Access
- Wire Shark (Microsoft client/server product)
- Detailed Problem Statement
- Capture the Error Message
Details
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In this Document
| Purpose |
| Scope |
| Details |
| Support Bundle |
| Shared Shell |
| Wireshark |
| A detailed problem statement: |
| Capture of the Error: |
| References |