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Sun Storage 7000 Unified Storage System: How to Troubleshoot Identity Mapping and Cross-Platform File Sharing Issues (Doc ID 1428753.1)

Last updated on JULY 13, 2021

Applies to:

Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
7000 Appliance OS (Fishworks)


This document provides a procedure to resolve problems with the ZFS Storage Appliance identity mapping service and related issues with sharing files between Windows and UNIX.

This document should be used to troubleshoot issues with identity mapping and cross-platform file sharing.

Each of the following steps will provide instructions and/or a link to a document, to check for issues and provide corrective action as necessary.

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Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1 - Understand the purpose of the identity mapping service.
 2 - Understand the identity mapping policies and ensure that the technical requirements are met.
 3 - Develop a strategy for which security model will be used
 4 - If using IDMU, check for these known issues.
 5 - Verify name services.
 6 - NFSv4 users cannot access files written by Windows clients.
 7 - Windows users lack write permissions to files which have had the permissions (or the files themselves) written by NFSv3.
 8 - Collect data and contact Oracle ZFSSA Support

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