Color Depth of Applications Provisioned from Windows 2003 Terminal Servers is Reduced when Displayed at High Resolutions (Doc ID 1436888.1)

Last updated on DECEMBER 24, 2020

Applies to:

Oracle Secure Global Desktop - Version 4.62 and later
Information in this document applies to any platform.

Symptoms

Clients with multiple physical displays may report degradation of color depth when running Windows applications provisioned by Secure Global Desktop, and configured to use all available screen area.

An example scenario:

A mobile (laptop) user connecting to Secure Global Desktop (SGD) to run a Windows 2003 desktop session may see the maximum color depth (24bit) across their native 1600x1200 display.
That same user, running the same application--this time connecting from a desktop with dual, high resolution displays (2 x (1600x1200))--will find that the application will now only display at 8bit (256 colors), resulting in poor color rendering.

Cause

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Color Depth of Applications Provisioned from Windows 2003 Terminal Servers is Reduced when Displayed at High Resolutions (Doc ID 1436888.1)

Applies to:

Symptoms

Cause

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