SL8500/SL3000 - Drive Load Failed Due to Media Error - On Failed Load (Doc ID 1454916.1)

Last updated on MAY 19, 2017

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Tapes are getting mounted but load operation completes with error.
Tapes can be dismounted with the force option in ACSLS or HSC.

During a load operation, the library reports error 6415 - "The load failed and the cartridge is still present"

The following error messages are  reported on the library event log:


Time : 2012-05-01T13:18:21.652
  Device Address : 1.2.2.1.1
  User : root
  Requester : hli0
  Activity : move
  Request Id : 48276301
  Level : error
  Result Code : 3955
  Text : "Error from device Code: 605 - Drive media error"
  Parameters : Data=<response sequence="2633744" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,2,2,1,1: load FAILED with mediaError: CartLabel PAL713L3||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode></result></response>

RC6415, Result Code 6415
  
  Time : 2012-05-01T13:18:21.680
  Device Address : 1.2.2.1.1
  User : root
  Requester : hli0
  Activity : move
  Request Id : 48276301
  Level : error
  Result Code : 3337
  Text : "Drive load failed due to media error - on failed load"
  Parameters : volumeLabel=PAL713L3 hliLsm=1
  

  Time : 2012-05-01T14:38:13.966
  Device Address : 1.2.2.1.1
  User : root
  Requester : hli0
  Activity : move
  Request Id : 48359601
  Level : error
  Result Code : 3955
  Text : "Error from device Code: 605 - Drive media error"
  Parameters : Data=<response sequence="2636296" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,2,2,1,1: load FAILED with mediaError: CartLabel CLNU75CU||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode></result></response>

  
  
  Time : 2012-05-01T14:38:14.003
  Device Address : 1.2.2.1.1
  User : root
  Requester : hli0
  Activity : move
  Request Id : 48359601
  Level : error
  Result Code : 3337
  Text : "Drive load failed due to media error - on failed load"
  Parameters : volumeLabel=CLNU75CU hliLsm=1

RC3337, Result Code 3337

Changes

 No known change done on the system

Cause

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