Information gathering for smpatch, sconadm, patchserver (LPS) and cacao Service Requests
(Doc ID 1456852.1)
Last updated on SEPTEMBER 05, 2019
Solaris Operating System - Version 10 3/05 to 10 8/11 U10 [Release 10.0]
Information in this document applies to any platform.
This document gives you instructions what to gather in case you open a Service request for smpatch, sconadm, LPS or cacao problems.
This document is intended for customers as well as Oracle engineers. And it assumes that you have checked that the necessary patches have already been installed.
If not, then please read these two Documents:
- How to install the Sun Update Connection Proxy (LPS) (Doc ID 1438226.1)
- How To (re)-register a Solaris system with sconadm without Serial number, to download/install patches with smpatch (Doc ID 1347266.1)
These two Documents tell you which patches have to be installed.
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