Importing or Exporting Virtual Machine to Oracle Virtual Desktop Infrastructure Times Out After Exactly One Hour

(Doc ID 1459245.1)

Last updated on NOVEMBER 06, 2017

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.3 to 3.5.3 [Release 3.0]
Information in this document applies to any platform.

Symptoms

VDI Administrators attempting to import or export a large Virtual Machine (VM) from the Oracle Virtual Desktop Infrastructure (VDI) Manager or command line interface (CLI), may find that the action times out, halting the request.  The timeout occurs exactly one hour after initiating the job to import or export the VM.  An example of the error seen from the CLI:

Cause

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