Users Report Client Drives Do Not Appear as Expected in UNIX Applications Provisioned by Secure Global Desktop (Doc ID 1460478.1)

Last updated on FEBRUARY 17, 2014

Applies to:

Oracle Secure Global Desktop - Version 4.5 to 5.1 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

Users find that intermittently, CDM fails i.e their drives are not showing up in their SGD UNIX application sessions, when Secure Global Desktop (SGD) Client Drive Mapping (CDM) is configured as per:

http://docs.oracle.com/cd/E19351-01/821-1926/bbjgjcdg.html#bbjijdif

 

In failures of this type, the UNIX CDM log (/opt/tta_tem/var/log/clerr.log) on the application server will show:

Sun Secure Global Desktop Software(4.5) ERROR:
smb/connect/error
kh1649__499054(kh1649)\\oracle3(oracle3.int.us.com)\DRIVE C FOR KH1649 (RW
)\Documents and Settings\kh1649\Local Settings\Temp\: SCRequestAttribs/SSTGetAtt
ribs: ErrTimedOut : The remote server took too long to respond to a request

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms