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Sun Storage 7000 Unified Storage System: System will not boot up fully and the SP is not accessible, only system console is available (Doc ID 1461092.1)

Last updated on OCTOBER 18, 2021

Applies to:

Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun Storage 7210 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

The appliance will not boot up fully.

The IP addresses on the system interfaces do not respond to ping, it is not possible to ssh/ping the IP address for the Service Processor (SP).

When attempting to connect to the SP via the serial management port it connects straight through to the systems's console output, not to the login prompt for the SP.

There may be several messages about akd failing to start and eventually being put into maintenance.

A screen is displayed with the error message about akd, giving the option to halt or reboot the system.

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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