Users Report Poor 'Erase' Performance When Holding Down the Backspace Key in a virtualized Windows Desktop hosted within Oracle's Virtual Desktop Infrastructure (Doc ID 1472548.1)

Last updated on JANUARY 27, 2015

Applies to:

Sun Ray Software - Version SRS 5.3 and later
Oracle Virtual Desktop Infrastructure - Version 3.3.1 and later
Sun Ray Hardware - Version Sun Ray 2 to Sun Ray 3Plus [Release 1.0]
Information in this document applies to any platform.

Symptoms

Users connecting to virtualized Windows desktops hosted within Oracle's Virtual Desktop Infrastructure (VDI) environment may report poor 'erase' performance when holding down the Backspace key on 3rd party keyboards attached to a Sun Ray Client device.

In this scenario, users may report that the key works as expected, but repeat performance is impacted.   Specifically:  users that tap the backspace key 20 times will remove 20 characters as expected.  However, simply holding the ky down will result in slower-than-expected performance, about 1 second between each character.

Additional Information:

 

Cause

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