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Acrobat Reader Reports "Adobe Reader could not open 'TTA1A.tmp'" When Printing via PDF with Secure Global Desktop (Doc ID 1474414.1)

Last updated on FEBRUARY 10, 2021

Applies to:

Oracle Secure Global Desktop - Version 4.6 and later
Information in this document applies to any platform.

Symptoms

When using the PDF Printing Feature in Secure Global Desktop (SGD) and printing to either the Universal PDF Viewer or the Universal PDF Printer from a supported Windows client and Adobe Reader version, the user may receive the following warning when Adobe Reader opens on the client machine:

To enable tracing of Jobs through the SGD subsystem,

1. Edit the file: <INSTALL_DIR>/bin/scripts/lp_interface.en WHERE <INSTALL_DIR> is the SGD install directory, by default /opt/tarantella
   and change:
       TRACE=""
   to:
       TRACE="t"

2.  Edit the file:  <INSTALL_DIR>/bin/scripts/tta_print_converter
   and change:
       TRACE=""
    to:
       TRACE="t"

3.  On the SGD server, run:
     # <INSTALL_DIR>/bin/tarantella archive

4. Try printing again a couple of times.  If this feature has been correctly enabled, it will write the trace output to: <INSTALL_DIR>/var/log/print_error.log

 

Cause

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In this Document
Symptoms
Cause
Solution


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