Acrobat Reader Reports "Adobe Reader could not open 'TTA1A.tmp'" When Printing via PDF with Secure Global Desktop (Doc ID 1474414.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

When using the PDF Printing Feature in Secure Global Desktop (SGD) and printing to either the Universal PDF Viewer or the Universal PDF Printer from a supported Windows client and Adobe Reader version, the user may receive the following warning when Adobe Reader opens on the client machine:

To enable tracing of Jobs through the SGD subsystem,

1. Edit the file: <INSTALL_DIR>/bin/scripts/lp_interface.en WHERE <INSTALL_DIR> is the SGD install directory, by default /opt/tarantella
   and change:
       TRACE=""
   to:
       TRACE="t"

2.  Edit the file:  <INSTALL_DIR>/bin/scripts/tta_print_converter
   and change:
       TRACE=""
    to:
       TRACE="t"

3.  On the SGD server, run:
     # <INSTALL_DIR>/bin/tarantella archive

4. Try printing again a couple of times.  If this feature has been correctly enabled, it will write the trace output to: <INSTALL_DIR>/var/log/print_error.log

Cause

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