SL8500/SL3000 - Reported 3337/3357 Error Code Over Threshold Due to T10K Tape Leader Problems
(Doc ID 1474748.1)
Last updated on JULY 09, 2022
Applies to:
Sun StorageTek T10000B Tape Drive - Version All Versions and laterSun StorageTek T10000A Tape Drive - Version All Versions and later
Sun StorageTek T10000 Tape Drive - Version All Versions and later
Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
Symptoms
ASR Problem description shows:
The Oracle Proactive Support Center has reported that serial number 51600020XXXX of the SL8500/SL3000 has exceeded the daily error threshold for event 3337/3357 on the following volsers.
Exceeding this threshold may indicate a failing cartridge or drive in the SL8500/Sl300 library. Please follow the RDC process to diagnose whether this is a drive failure or a
suspected cartridge and dispatch to the field if necessary.
A drive reports "load failed" errors followed by "rewindUnload Successful with mediaError" warnings.
For example:
2012-07-06T13:53:30.227 error 1.2.2.1.4 3955 "Error from device Code: 605 - Drive media error"...<resultCode>6415</resultCode><resultText><!|CDATA|drive 1,2,2,1,4: load FAILED with mediaError: CartLabel
B11193T1 FSC: 5135||></resultText><operationalState>605</operationalState></resultStatus></result></response>
2012-07-06T13:53:30.251 error 1.2.2.1.4 3337 "Drive load failed due to media error - on failed load", volumeLabel=B11193T1 hliLsm=1
2012-07-06T13:53:30.449 warn 1.2.2.1.4 3992 "Warning from device", Data=<response sequence="5768152" final="true"><command>rewindUnload</command><result identifier="1"><resultStatus>
<resultSeverity>warn</resultSeverity><resultCode>6434</resultCode><resultText><!|CDATA|drive 1,2,2,1,4: rewindUnload Successful with mediaError: Cartridge Label: B111XXXX, FSC: 5135||></resultText>
<operationalState>000</operationalState></resultStatus></result></response>
Changes
No known changes
Cause
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In this Document
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| References |