Service Processor is Faulted and Not Accessible (SPARC T3-1/T3-2/T3-4/T3-1B/T4-1/T4-2/T4-4/T4-1B/Netra T3-1/Netra T3-1B/Netra T4-1/Netra T4-2) (Doc ID 1483873.1)

Last updated on AUGUST 31, 2016

Applies to:

SPARC T3-1 - Version All Versions to All Versions [Release All Releases]
SPARC T3-4 - Version All Versions to All Versions [Release All Releases]
SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
Netra SPARC T4-1 Server - Version All Versions to All Versions [Release All Releases]
SPARC T3-1B - Version All Versions to All Versions [Release All Releases]
Oracle Solaris on SPARC (64-bit)

Symptoms

You will see the following FMA message:

Faults with message ID of SUN4V-8002-US

<date> <hostname> fmd: [ID 377184 daemon.error] SUNW-MSG-ID: SUN4V-8002-US, TYPE: Fault, VER: 1, SEVERITY: Critical
<date> <hostname> EVENT-TIME: Tuesday, June 5, 2012 05:42:31 AM GST
<date> <hostname> PLATFORM: sun4v, CSN: -, HOSTNAME: <hostname>
<date> <hostname> SOURCE: eft, REV: 1.16
<date> <hostname> EVENT-ID: 9d4d6fa3-f91d-40d9-ffcf-c719286e05a2
<date> <hostname> DESC: The Service Processor failed.
<date> <hostname> Refer to http://sun.com/msg/SUN4V-8002-US for more information.
<date> <hostname> AUTO-RESPONSE: No automated response.
<date> <hostname> IMPACT: Some services such as Fault Diagnosis may be degraded as a result.
<date> <hostname> REC-ACTION: Schedule a repair procedure for the Service Processor, or contact Sun for support.

 

accompanied with either or both of the following messages:

 

ILOM SEL (System Event Log)

=====================

347    Tue Jun 5 05:42:31 2012  System    Log       minor   
       Host: Warm start
346    Tue Jun 5 05:42:31 2012  System    Log       critical
       System restarted due to Out-Of-Memory condition.


OS messages

==========

<date> <hostname> fmd: [ID 377184 daemon.error] SUNW-MSG-ID: SUN4V-8002-US, TYPE: Fault, VER: 1, SEVERITY: Critical

<date> <hostname> ldc: [ID 717221 kern.warning] WARNING: ldc_open: (0xb) channel rx queue unconf failed
<date> <hostname> last message repeated 1 time

<date> <hostname> ldc: [ID 717221 kern.warning] WARNING: ldc_open: (0x8) channel rx queue unconf failed
<date> <hostname> ldc: [ID 717221 kern.warning] WARNING: ldc_open: (0xb) channel rx queue unconf failed

 

Cause

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