"Unable To Determine Platform Id" error in ALOM on T5120/T5220 & T5140/T5240 systems (Doc ID 1494101.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

Sun SPARC Enterprise T5120 Server - Version All Versions to All Versions [Release All Releases]
Sun SPARC Enterprise T5220 Server - Version All Versions to All Versions [Release All Releases]
Sun SPARC Enterprise T5240 Server - Version All Versions to All Versions [Release All Releases]
Sun SPARC Enterprise T5140 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

The ALOM command showfaults -v will show the error "unable to determine platform id":

sc> showfaults -v
Last POST Run: Thu Sep 20 10:00:20 2012

Post Status: Passed all devices
  ID Time FRU Class Fault
  1 Jan 22 13:45:42 /SYS/MB SP detected fault: unable to determine platform id

 

The message may also be seen in the showfru output in ALOM,

sc> showfru

/SYS/MB (container)
  SEGMENT: FL
     /Configured_LevelR
     /Configured_LevelR/UNIX_Timestamp32: 2008-12-01T11:23:56-08:00
     /Configured_LevelR/Sun_Part_No: 5412530
     /Configured_LevelR/Configured_Serial_No: 0328MSL-08486P01A2
     /Configured_LevelR/HW_Dash_Level: 07

 /Status_EventsR[0]/UNIX_Timestamp32: 2012-01-25T20:38:21-08:00
  /Status_EventsR[0]/Old_Status: 0x40 (MAINTENANCE REQUIRED)
  /Status_EventsR[0]/New_Status: 0x00 (OK)
  /Status_EventsR[0]/Initiator: SCAPP
  /Status_EventsR[0]/Component: 0
  /Status_EventsR[0]/Event_Code: 02000000
  /Status_EventsR[0]/Message: System Management reboot; prior status cleared.
  /Status_EventsR[1]
  /Status_EventsR[1]/UNIX_Timestamp32: 2012-01-25T20:36:16-08:00
  /Status_EventsR[1]/Old_Status: 0x00 (OK)
  /Status_EventsR[1]/New_Status: 0x40 (MAINTENANCE REQUIRED)
  /Status_EventsR[1]/Initiator: SCAPP
  /Status_EventsR[1]/Component: 0
  /Status_EventsR[1]/Event_Code: 02000000
  /Status_EventsR[1]/Message: unable to determine platform id        <<<<<<<<<<<<<<<<<<<
  /Status_EventsR[2]
  /Status_EventsR[2]/UNIX_Timestamp32: 2012-02-01T08:57:40-08:00
  /Status_EventsR[2]/Old_Status: 0x40 (MAINTENANCE REQUIRED)
  /Status_EventsR[2]/New_Status: 0x00 (OK)
  /Status_EventsR[2]/Initiator: SCAPP
  /Status_EventsR[2]/Component: 0
  /Status_EventsR[2]/Event_Code: 02000000
  /Status_EventsR[2]/Message: System Management reboot; prior status cleared.
  /Status_EventsR[3]
  /Status_EventsR[3]/UNIX_Timestamp32: 2012-02-09T21:04:37-08:00
  /Status_EventsR[3]/Old_Status: 0x00 (OK)
  /Status_EventsR[3]/New_Status: 0x40 (MAINTENANCE REQUIRED)
  /Status_EventsR[3]/Initiator: SCAPP
  /Status_EventsR[3]/Component: 0
  /Status_EventsR[3]/Event_Code: 02000000
  /Status_EventsR[3]/Message: unable to determine platform id        <<<<<<<<<<<<<<<<<<<

 

and the showplatform -v command in ALOM will not display the Chassis Serial Number:

sc> showplatform -v
SUNW,T5240
Chassis Serial Number: XXXXXXXXXXXXXXXXXXXX

Domain Status
------ ------
S0     Solaris running
sc>

 

Changes

 

Cause

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