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Sun Systems Defects Move to Oracle’s Bug Database (Doc ID 1501467.1)

Last updated on OCTOBER 26, 2012

Applies to:

Sun Microsystems
Information in this document applies to any platform.

Details

Oracle continues to consolidate its bug and enhancement request tracking systems to help streamline development activities and coordinate the delivery of bug fixes and enhancements across multiple product lines.

During the consolidation period, there may be some minor impact to customers using My Oracle Support for certain Sun Systems products. This document outlines the planned consolidation period and how the consolidation may impact you.

When is it Happening?

The consolidation for Sun Systems producs is scheduled to begin on November 2, 2012.

How will I be Affected?

Reviewing the Bug Status Associated With a Service Request

My Oracle Support users have the ability to view the details of a bug or enhancement request associated with a particular Service Request (SR). During the consolidation of the bug and enhancement request tracking systems, customers will see their old bug and enhancement request ID numbers change to reflect the new ID numbers in the consolidated system.

For a few days during the scheduled consolidation, the ability to obtain details around a specific bug or enhancement ID number for Sun Systems products will be disabled. The exact timing will vary between affected product lines.

If you require information about a bug or enhancement request that is unavailable to you through My Oracle Support, you should contact the Oracle Global Customer Support engineer working on your particular SR.

Searching for Knowledge

Search functionality will not be significantly impacted during the consolidation process. You will continue to see bug and enhancement request information returned in your Knowledgebase searches throughout this period.

After the bug and enhancement request migration is complete, you will notice two important changes when searching for a bug or enhancement request for Sun Systems products in My Oracle Support:

  1. The knowledge source Sun Bug Database will no longer contain the bugs or enhancement requests for Sun Systems products. These bug and enhancement requests will have migrated to the Bug Database. Although this change will be invisible when applying a knowledge search within the regular My Oracle Support interface, customers using the My Oracle Support HTML interface will need to select Bug Database as a knowledge source when searching for a bug or enhancement. (See below for more details).
  2. Additionally, each migrated bug or enhancement request will have a new ID number.

Knowledge Behavior During and After the Sun Systems Defect Migration

Downloading Patches and Updates

 The My Oracle Support Patches and Updates functionality will not be impacted during the migration of Sun Systems bug and enhancement requests to Oracle’s Bug Database. There will be no changes to the way that you currently search for and download available patches and updates.

Contacts

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In this Document
Details
 When is it Happening?
 How will I be Affected?
 Reviewing the Bug Status Associated With a Service Request
 Searching for Knowledge
 Knowledge Behavior During and After the Sun Systems Defect Migration
 Downloading Patches and Updates
Contacts

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.