Sun Systems Defects Move to Oracle’s Bug Database
(Doc ID 1501467.1)
Last updated on OCTOBER 26, 2012
Applies to:Sun Microsystems
Information in this document applies to any platform.
Oracle continues to consolidate its bug and enhancement request tracking systems to help streamline development activities and coordinate the delivery of bug fixes and enhancements across multiple product lines.
During the consolidation period, there may be some minor impact to customers using My Oracle Support for certain Sun Systems products. This document outlines the planned consolidation period and how the consolidation may impact you.
When is it Happening?
The consolidation for Sun Systems producs is scheduled to begin on November 2, 2012.
How will I be Affected?
Reviewing the Bug Status Associated With a Service Request
My Oracle Support users have the ability to view the details of a bug or enhancement request associated with a particular Service Request (SR). During the consolidation of the bug and enhancement request tracking systems, customers will see their old bug and enhancement request ID numbers change to reflect the new ID numbers in the consolidated system.
For a few days during the scheduled consolidation, the ability to obtain details around a specific bug or enhancement ID number for Sun Systems products will be disabled. The exact timing will vary between affected product lines.
If you require information about a bug or enhancement request that is unavailable to you through My Oracle Support, you should contact the Oracle Global Customer Support engineer working on your particular SR.
Searching for Knowledge
Search functionality will not be significantly impacted during the consolidation process. You will continue to see bug and enhancement request information returned in your Knowledgebase searches throughout this period.
After the bug and enhancement request migration is complete, you will notice two important changes when searching for a bug or enhancement request for Sun Systems products in My Oracle Support:
The knowledge source Sun Bug Database will no longer contain the bugs or enhancement requests for Sun Systems products. These bug and enhancement requests will have migrated to the Bug Database. Although this change will be invisible when applying a knowledge search within the regular My Oracle Support interface, customers using the My Oracle Support HTML interface will need to select Bug Database as a knowledge source when searching for a bug or enhancement. (See below for more details).
Additionally, each migrated bug or enhancement request will have a new ID number.
Knowledge Behavior During and After the Sun Systems Defect Migration
Bugs or enhancements marked as “Favorites” may no longer link to the applicable information. You will need to recreate the link as a “Favorite” once the bug or enhancement request has migrated and is associated with a new ID number.
“Recently Viewed” and “Recently Searched” links may no longer work. If you wish to retrieve the information, you will need to conduct a new search.
Bug or enhancement request searches using the old ID numbers will no longer retrieve the applicable document, however, you can use the old ID number to launch a “keyword search” to locate the migrated bug or enhancement request since the old ID number is included in the summary description of the migrated document.
After the migration is complete, you will need to select Bug Database as a knowledge source within the Advanced Search functionality in order to search for bugs or enhancement requests.
Downloading Patches and Updates
The My Oracle Support Patches and Updates functionality will not be impacted during the migration of Sun Systems bug and enhancement requests to Oracle’s Bug Database. There will be no changes to the way that you currently search for and download available patches and updates.
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In this Document
|When is it Happening?|
|How will I be Affected?|
|Reviewing the Bug Status Associated With a Service Request|
|Searching for Knowledge|
|Knowledge Behavior During and After the Sun Systems Defect Migration|
|Downloading Patches and Updates|