Users are Unable to Eject a USB Device from a Virtualized Windows Desktop Provisioned with Oracle Virtual Desktop Infrastructure (Doc ID 1510535.1)

Last updated on OCTOBER 08, 2015

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.4 to 3.5.2 [Release 3.0]
Information in this document applies to any platform.

Symptoms

Users may find that when logging into the Windows desktop provisioned via Virtual Desktop Infrastructure (VDI) with the USB Drive inserted, everything works as expected until the user attempts to to eject the USB device with the Windows Context Menu.  (This is done by selecting My Computer within the Windows Explorer, right clicking on the appropriate disk drive and selecting Eject.) 

In this scenario, a user with Administrator privileges has the option of using the USB tray icon to eject the device--which works as expected--however this tray icon is not made available for non-administrator users,

This behavior may be seen when Oracle Virtual Desktop Infrastructure (VDI) is configured with VMWare as the Desktop Provider to present Windows Server 2008 or Windows 7 Desktops.  The Desktop Pool has been configured with USB Re-Direction enabled.
 

Cause

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