Users Fail to login to Webtop via Secure Global Desktop Gateway, with Message: "Client login failed, invalid credentials - invalid session cookie." (Doc ID 1513200.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.62 to 4.7 [Release 4.0]
Information in this document applies to any platform.

Symptoms

Users connecting to their Secure Global Desktop (SGD) session by way of the SGD Gateway may receive a message reporting "Client login failed, invalid credentials - invalid session cookie.", even after login and successful TCC launch.

In this scenario, a warning message such as the one shown below would appear:

2012-11-15 18:04:15 WARNING ID: 453092, Fault code : Client.InvalidSessionCookie
2012-11-15 18:04:15 WARNING ID: 453092, Fault string : Invalid session cookie, <HOSTNAME>:1353027003713:-7329942271264415059, for webtopsession : lookupSession

 

Cause

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