12c: Red Arrow Down Status on IB ports or False Alert "Cable Is Present On Port 'N' But It Is Polling For Peer Port"
Last updated on MARCH 14, 2017
Applies to:Exadata X3-8 Hardware - Version All Versions to All Versions [Release All Releases]
Exadata X3-2 Hardware - Version All Versions and later
Exadata X5-2 Hardware - Version All Versions to All Versions [Release All Releases]
Oracle Exadata Hardware - Version 18.104.22.168 and later
Enterprise Manager for Exadata - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
You are receiving Cloud Control Alerts on the Infiniband (IB) switches:
Metric Group Switch Port State (For Alerts)
Port number 3
Target exa01-ib2.oracle.corp(Oracle Infiniband Switch)
Incident Created Dec 12, 2012 3:45:37 PM EST
Last Updated Dec 12, 2012 3:45:37 PM EST
Summary Cable is present on Port 3 but it is polling for peer port. This could happen when the cable is unplugged from one of the ends or the other end port is disabled.
Internal Event Name SwitchPortStateAlerts:port_polling_with_cable
You check the switch by running verify topology:
# /opt/oracle.SupportTools/ibdiagtools/verify-topology -t quarterrack
as outlined in MOS note Network Diagnostics information for Oracle Database Machine Environments (Doc ID 1053498.1), but all outputs are fine.
OR you see Inifiband ports showing as Down Red Arrows for their statuses.
You have recently upgraded the Exadata plugin to version 126.96.36.199 or higher.
To check the plugin version: In the Cloud Control console, Go to Setup > Extensibility > Plugins.
Or you have recently discovered an Exadata Quarter Rack in 12c Cloud Control.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms