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12c: Red Arrow Down Status on IB ports or False Alert "Cable Is Present On Port 'N' But It Is Polling For Peer Port" (Doc ID 1514940.1)

Last updated on JULY 10, 2023

Applies to:

Exadata X5-2 Hardware - Version All Versions to All Versions [Release All Releases]
Oracle Exadata Hardware - Version 11.2.0.1 and later
Enterprise Manager for Exadata - Version 12.1.0.3.0 and later
Exadata X3-2 Quarter Rack - Version All Versions to All Versions [Release All Releases]
Exadata X3-8 Hardware - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

You are receiving Cloud Control Alerts on the Infiniband (IB) switches:

Metric Indicates that cable is present but port is polling for peer port
Metric Group Switch Port State (For Alerts)
Port number 3
Target exa01-ib2.oracle.corp(Oracle Infiniband Switch)
Incident Created Dec 12, 2012 3:45:37 PM EST
Last Updated Dec 12, 2012 3:45:37 PM EST
Summary Cable is present on Port 3 but it is polling for peer port. This could happen when the cable is unplugged from one of the ends or the other end port is disabled.
Internal Event Name SwitchPortStateAlerts:port_polling_with_cable

 

You check the switch by running verify topology:

     #   /opt/oracle.SupportTools/ibdiagtools/verify-topology -v

as outlined in MOS note Network Diagnostics information for Oracle Database Machine Environments (Doc ID 1053498.1), but all outputs are fine.

 

OR you see Inifiband ports showing as Down Red Arrows for their statuses. 

Changes

You have recently upgraded the Exadata plugin to version 12.1.0.3 or higher.

To check the plugin version: In the Cloud Control console, Go to Setup > Extensibility > Plugins.

 

Or you have recently discovered an Exadata Quarter Rack in 12c Cloud Control.

Cause

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