HP LTO - Unable To Upgrade Tape Drives' Firmware (Doc ID 1523751.1)

Last updated on MAY 19, 2017

Applies to:

HP LTO6 Tape Drive - Version All Versions and later
LTO Tape Drive - Version All Versions to All Versions [Release All Releases]
HP LTO3 Tape Drive - Version All Versions and later
HP LTO4 Tape Drive - Version All Versions and later
HP LTO5 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Problems reported:
- Unable to upgrade HP LTO5 drive firmware using SCSI Toolbox.
- Unable to downgrade HP LTO5 drive firmware using SCSI Toolbox.
- Unable to pull any relevant drive log information.

Host environment:
- Linux host running Quantum's StorNext Storage Manager application.
- StorNext host is directly attached to the library.
- The library is an SL3000 with FC interface enabled.

Note:
1. Another SL3000 library ( with HP LTO5 drives ) controlled by NetBackup does not have any issues with drive code upgrade using the SCSI Toolbox.
2. This problem may affect other SCSI/FC tape drives.


Changes

Problem happened during drive code upgrade.

Cause

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