Cloning fails with Message, 'Exception creating clone: Process cmdlines.bat failed with error '[Error=error_host_unreachable]...' in Virtual Desktop Infrastructure (Doc ID 1525019.1)

Last updated on AUGUST 20, 2013

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.3 and later
Information in this document applies to any platform.

Symptoms

While trying to clone new or recycle Desktops provisioned by VirtualBox within Oracle's Virtual Desktop Infrastructure (VDI), the VDI Administrator may notice that the cloning fails with the following exception:

Exception creating clone: Process cmdlines.bat failed with error '[Error=error_host_unreachable]...

 Meanwhile, the cacao logs would show that VDI is having a problem talking to the VirtualBox Webservice (running on host named 'host1.domain' as in below example):

WARNING: thr#210 Error cloning: Error creating connection to host host1.domain
Jan 15, 2013 4:26:51 PM com.sun.vda.service.core.jobs.CloneJob runJob
FINER: thr#210 THROW
com.sun.vda.service.api.ConnectionException: Error creating connection to host host1.domain
  at com.sun.vda.service.vbox.VBConnectionMgr.getConnection(VBConnectionMgr.java:114)
  at com.sun.vda.service.vbox.VBHost.getConnection(VBHost.java:1242)
  at com.sun.vda.service.vbox.VBDesktop.getConnection(VBDesktop.java:2228)
  at com.sun.vda.service.vbox.VBDesktop.getMachine(VBDesktop.java:3262)
  at com.sun.vda.service.vbox.VBDesktop.waitForTools(VBDesktop.java:2648)
  at com.sun.vda.service.vbox.VBDesktop.executeFastPrep(VBDesktop.java:1995)
  at com.sun.vda.service.vbox.VBHost.customizeDesktop(VBHost.java:1006)
  at com.sun.vda.service.vbox.VBDesktopProvider.cloneDesktop(VBDesktopProvider.java:335)
  at com.sun.vda.service.vbox.VBDesktopProvider.cloneDesktop(VBDesktopProvider.java:241)
  at com.sun.vda.service.vbox.VBDesktopProvider.cloneDesktop(VBDesktopProvider.java:236)
  at com.sun.vda.service.core.jobs.CloneJob.createClone(CloneJob.java:85)
  at com.sun.vda.service.core.jobs.CloneJob.runJob(CloneJob.java:56)
  at com.sun.vda.service.core.jobs.Job.run(Job.java:140)
  at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
  at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
  at java.util.concurrent.FutureTask.run(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  at java.lang.Thread.run(Unknown Source)
Caused by: com.sun.vda.vbox.ws.api.ConnectionException: [Error=[Error=reasonText argument for createFault was passed NULL],[Host=https://host1.domain:444/webservice]],[Host=https://host1.domain:444/webservice]
  at com.sun.vda.vbox.ws.impl.VirtualBoxBaseImpl.handleConnectionException(VirtualBoxBaseImpl.java:363)
  at com.sun.vda.vbox.ws.impl.VirtualBox40Impl.open(VirtualBox40Impl.java:91)
  at com.sun.vda.vbox.ws.impl.VirtualBox40Impl.checkConnectionAndReconnect(VirtualBox40Impl.java:111)
  at com.sun.vda.service.vbox.VBConnectionMgr.getConnection(VBConnectionMgr.java:111)
  ... 18 more
Jan 15, 2013 4:26:51 PM com.sun.vda.service.persistence.PersistentJobCore customCommit
FINEST: thr#210 Committing object [id=737] class com.sun.vda.service.persistence.PersistentJobCore
Jan 15, 2013 4:26:51 PM com.sun.vda.service.persistence.PersistenceManager retry
FINEST: thr#210 Committing Job[737]: CLONE for [Training, DESKTOP_NAME: Training-07] failed. Trying again ...

 

Cause

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