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Cannot Connect To Knowledge Base (KB) due to "Unable to establish SSL connection" Error (Doc ID 1525747.1)

Last updated on JULY 20, 2023

Applies to:

Enterprise Manager Ops Center - Version 12C to 12.4.0 [Release 12.0]
Information in this document applies to any platform.


Ops Center BUI can't connect to Knowledge Base even though the following is true:

1) EC is successfully registered

2) EC is internet connected

3) OCDoctor --check-connectivity is successful: The 4 steps are "OK"


NOTE: The "Administration" --> "Enterprise Controller" and the "Edit Authentications" action pop-up window shows a successful authentication validation of the user but the MOS user is absent on the top part of the pop-up window.


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