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Cannot Connect To Knowledge Base (KB) due to "Unable to establish SSL connection" Error (Doc ID 1525747.1)

Last updated on JANUARY 24, 2018

Applies to:

Enterprise Manager Ops Center - Version 12C and later
Information in this document applies to any platform.

Symptoms

Ops Center BUI can't connect to Knowledge Base even though the following is true:

1) EC is succesfully registered

2) EC is internet connected

3) OCDoctor --check-connectivity is successful: The 4 steps are "OK"

 

NOTE: The "Administration" --> "Enterprise Controller" and the "Edit Authentications" action pop-up window shows a successful authentication validation of the user but the MOS user is absent on the top part of the pop-up window.

Cause

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