Sun Ray Users Receive a Message, 'Failed To Install The Oracle Secure Global Desktop Client,' are Unable to Connect (Doc ID 1527549.1)

Last updated on SEPTEMBER 20, 2016

Applies to:

Oracle Secure Global Desktop - Version 4.61 to 5.1 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

Users attempting to launch Oracle Secure Global Desktop (SGD) from a browser running on a Sun Ray server may receive a message reporting, "Failed to install SGD client".

In this scenario:

Changes

The internal smartcard reader may have been recently disabled on a scbusv2 reader within the Sun Ray Administration Interface.

Cause

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